SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
Orders are typically processed and shipped within 1–3 business days. During busy periods or sales, processing may take up to 5 business days. We’ll notify you if there are any delays.
Shipping Methods & Delivery Times
We use trusted carriers to deliver your order safely and quickly. Estimated delivery times:
-
Standard Shipping: 3–7 business days
-
Express Shipping: 1–3 business days (where available at check out)
Delivery times may vary depending on your location and unforeseen factors such as weather or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.
International Shipping
We ship internationally! Please note that international delivery times vary and customs fees or import duties may apply, which are the responsibility of the customer.
Address Accuracy
Please ensure your shipping address is correct and complete at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date so we can assist you.
RETURN & EXCHANGE POLICY
Return & Refund Policy
Due to hygiene reasons, we do not accept returns or exchanges, except in the case of faulty or incorrect items.
Faulty or Incorrect Items
If you receive a damaged, faulty, or wrong item, please contact us within 7 days of receiving your order. Email us at info@nooa.com.au with your order number, a description of the issue, and clear photos of the item. Once approved, we’ll arrange a replacement or refund.
Before You Order
Please double-check sizing information before making a purchase. If you're unsure about fit, materials, or anything else, feel free to reach out to our friendly team on Instagram or leave us a message via our Contact Us — we’re happy to help!
Special Cases
If you have a unique situation, don’t hesitate to contact us. We’ll do our best to assist where possible.
Please Note:
-
All sales are final unless the item is faulty or incorrect.
-
Items must be unused and in original packaging.
-
Shipping fees are non-refundable. For any approved refunds or exchanges, customers are responsible for return shipping costs.
Thank you for supporting our small business and understanding our hygiene policy.